This website is owned and operated by Skincreamz.com. We are committed to protecting and respecting your privacy.

INTRODUCTION

This privacy policy (“Policy”) sets out the types of personal data we collect and use, and how we may disclose that information. It covers our collection, processing and use of personal data when you use our website: Skincreamz.com (the “Website”).

When you supply any personal data to us we have legal obligations towards you in the way we use that data. We must collect the information fairly and explain to you how we will use it. 

For ease of reading, we have divided this Policy into several sections:

  1. Introduction
  2. What information do we collect
  3. How and why do we use/share your information
  4. For How long do we keep your information
  5. Security and International Data Transfers
  6. Cookies
  7. Your Rights

It is important that you read this Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data.

This Policy supplements other notices including our Website Terms of Use, and our Cookies Policy and is not intended to override or replace them.

By visiting our Website, you agree to its terms (including as amended from time to time) and this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using this Website.

We reserve the right to revise or amend this Policy at any time to reflect changes to our business or changes in the law.

Where these changes are significant we will endeavor to e-mail all of our registered users to make sure that they are informed of such changes. However, it is your responsibility to check this Policy before each use of the Website.

Please note that our Website is not directed at children under the age of 18 (“Child” or “Children”) and we do not knowingly collect personal information about Children. 

If you believe we have collected personal information about your child, you may contact us and request that we remove information about your child.

WHAT INFORMATION DO WE COLLECT?

What is personal data?

Where this Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.

By law, all organizations are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. 

You also have various rights to seek information from those organizations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the ‘Your Rights’ section of this Policy.

Data we collect from you when you use our Website

When you use this Website to purchase products, register an account, subscribe to our newsletters and services, or participate in social media functions, contact us by post, telephone, email or SMS, participate in a competition or promotion or report a problem with this Website, we may collect, store and use certain personal information that you disclose to us. 

The information we collect from you may include (but is not limited to) your title, name, address, IP address, e-mail address and payment details.

We shall also collect information about you when you visit our Website through the use of technologies such as cookies. 

The following are examples of information we may collect:

  1. information about your device, browser or operating system;
  2. your login information;
  3. time zone setting;
  4. your IP address;
  5. information about links that you click and pages you view on our Website
  6. length of visits to certain pages;
  7. products you viewed or searched for; page response times;
  8. download errors;
  9. page interaction information (such as scrolling, clicks, and mouse-overs);
  10. methods used to browse away from the page;
  11. the full Uniform Resource Locators (URL) clickstream to, through and from this Website (including date and time); and
  12. any phone number used to call our customer service number.

We also partner with third parties who may collect anonymous usage or statistical data through your use of our Website (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). 

We may receive information about you from them through the use of cookie technologies to personalize advertisements for goods and services. 

To opt-out of receiving advertisements tailored to your interests by our partners, you need to unsubscribe from the third-party website.

HOW AND WHY DO WE USE/SHARE YOUR INFORMATION

Collecting your information

Here are some examples about how we may use the information we collect about you:

  1. to provide you with a personalized browsing experience when using this Website;
  2. to allow you to participate in interactive features of our Website when you choose to do so;
  3. to provide you with the information, products and services that you request from us;
  4. to process your order and fulfill any contractual agreements between you and us;
  5. to comply with legal and regulatory requirements;
  6. to manage any account that you hold with us;
  7. to administer our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  8. to ensure that content from this Website is presented in the most effective manner for you and for your computer;
  9. to notify you about changes to this Website or our services; and
  10. as part of our efforts to keep our site safe and secure.

Why is Skincreamz.com allowed to use your information in this way?

We will only use your personal data in the following circumstances:

  1. Where you have asked us to do so, or consented to us doing so;
  2. Where we need to do so in order to perform a contract we have entered into with you;
  3. Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
  4. Where we need to comply with a legal or regulatory obligation.

Sharing your information

Depending on how and why you provide us with your personal data, we may share it in the following ways:

  1. we may share your personal information with any member of our group,
  2. with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (see “Service Providers” below) or for the purpose of sourcing you employment or engagements with a third party; and
  3. with analytics and search engine providers that assist us in the improvement and optimization of this Website.

We will not share your information with third parties in order for that third party to provide direct marketing communications to you unless it relates to a specific activity which we are undertaking with a third party (e.g. a competition) and you have provided your consent for such use. 

Such activity will have its own terms and conditions relating to the way in which your information may be used.

We may also disclose your personal information to third parties in the following events:

  1. if we were to sell or buy any business or assets, in which case we might disclose your personal information to the prospective seller or buyer of such business or assets;
  2. if Skincreamz.com or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; and
  3. if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Website terms of use or terms and conditions of supply and other agreements entered into with you; or to protect the rights, property, or safety of our company, our customers, or others. 

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Service Providers

Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfill the services we request, and we stipulate that they protect this information and do not use it for any other purpose. 

We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject.

Links to third party sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. 

We may also provide links to third-party websites that are not affiliated with Skincreamz.com. All third party websites are out of our control and are not covered by this Policy. 

If you access third-party sites using the links provided, the operators of these sites may collect information from you that could be used by them, in accordance with their own privacy policies. Please check these policies before you submit any personal data to those websites.

FOR HOW LONG DO WE KEEP YOUR INFORMATION?

We will hold your personal information on our systems only for as long as required to provide you with the products and services you have requested.

Where you sign up to receive e-mail marketing from us we will retain your e-mail address after you ‘opt-out’ of receiving e-mails in order to ensure that we continue to honor and respect that request. 

To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also contact us to inform us if you do not wish to receive any marketing materials from us.

In some circumstances you can ask us to delete your data: see ‘Your Rights’ below for further information.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

SECURITY AND INTERNATIONAL DATA TRANSFERS

Skincreamz.com takes the protection of your information very seriously. We use encryption (SSL) to protect your personal data when appropriate, and all the information provided to us is stored on secure servers once we receive it.

We may store your personal data on secure servers either on our premises or in secure third-party data centers.

Please note that some of our service providers may be based outside of the United States. These service providers may work for us or for one of our suppliers and may be engaged in, among other things, the fulfillment of your request for information, products and services, the processing of your payment details and the provision of support services.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

COOKIES

A cookie is a small text file placed on your device when you visit a website. You can accept or decline cookies through your browser settings or other software. 

Our website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our website and also allows us to make improvements. For more information please see our cookie policy below.

YOUR RIGHTS

As a data subject, you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.

Right of Access

You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a “subject access request”).

Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. 

It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.

Your Right to Rectification and Erasure

You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).

Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right.

Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request.

If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

Your Right to Restrict Processing

Where we process your personal data on the basis of a legitimate interest (see the section below which explains this) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.

Skincreamz.com may process your personal data on the basis of a legitimate interest in the following ways:

  1. to improve and optimize our website to ensure that it provides a high-quality user experience;
  2. for the purposes of enabling us to gather insights into user behavior which we collect from cookies which you consent to us deploying on your computer;
  3. for the purposes of enabling us to record details of sales and to keep accurate books and records about our business.

You may also ask us to stop processing your personal data

(a) if you dispute the accuracy of that personal data and want us to verify that data’s accuracy;

(b) where it has been established that our use of the data is unlawful but you do not want us to erase it;

(c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

COOKIE POLICY

This Policy covers our use of cookies technology when you use our website: www.skincreamz.com (the “Website”).

For ease of reading, we have divided this Policy into several sections:

  1. Introduction
  2. Security
  3. What we collect and how we use cookies
  4. Third-party cookies
  5. Links to other websites
  6. Controlling your personal information

It is important that you read this Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data.

This Policy supplements other notices including our Website Terms of Use, Terms and Conditions of Sale, and our Privacy Policy and is not intended to override or replace them.

By visiting our Website or purchasing any of our products or services, you agree to its terms (including as amended from time to time) and this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using this Website.

We reserve the right to revise or amend this Policy at any time to reflect changes to our business or changes in the law. However, it is your responsibility to check this Policy before each use of the Website.

SECURITY

Skincreamz.com takes the protection of your information very seriously. We use encryption technology (SSL) to protect your personal data when appropriate, and all of the information provided to us is stored on secure servers once we receive it.

For further information on the security of your personal information please read our Privacy Policy.

WHAT WE COLLECT AND HOW WE USE COOKIES

A cookie is a small text file that is stored on a user’s computer and helps us to distinguish you from other users of our Website. 

A beacon is used in connection with cookies to gain an understanding of how you navigate through and process the content contained on the Website.

We may collect the following information using cookies technology: name, contact information including email address, demographic information such as postcode, preferences and interests and other information relevant to customer surveys and/or offers, visits to our Website, page views, average time on site, and referrals.

To better understand your use of our Website we may place cookies and beacons on your computer to collect information about your user experience. When you sign into Skincreamz.com, a cookie containing a value that uniquely identifies you to Skincreamz.com is sent to your browser and stored on your computer’s hard drive. 

None of your financial information, such as credit card and payment details or password, is collected by these cookies. All information is collected by a secure connection and will be retained only as long as necessary.

We use analytical & performance cookies, which allow us to recognize and count the number of visitors to our Website and to see how visitors move around our Website when they are using it. 

This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. These cookies do not personally identify any individual user.

Specifically, we use the Google Analytics service to count visitor statistics and an email service provider” to manage our email list. Both of these services will leave a cookie on your computer.

Additionally, we use a cookie temporarily to collect your approximate location and to provide the most useful website to you when you click on our recommended product links. This information is recorded but is not tied to any specific person. We will never sell any user information to third parties.

THIRD-PARTY COOKIES

Different websites can each send their own cookies to your browser if your preferences allow it. 

Your browser only allows a site to access the cookies it sent to you, not the cookies sent by other sites. You can configure your browser to accept or reject cookies. All browsers are different, so go to the help section of your browser to find out how to do this.

To opt-out of receiving advertisements tailored to your interests by our advertising partners, you may do so by clicking on their unsubscribe buttons.

LINKS TO OTHER WEBSITES

Please note that where we provide links to third-party websites that are not affiliated with Skincreamz.com such sites are out of our control and are not covered by this Policy. 

If you access third-party sites using the links provided, the operators of these sites may use cookies and collect information from you that could be used by them, in accordance with their own cookie and privacy policies. Please check these policies before you submit any personal data to these websites.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information; and
  3. Configuring your browser to accept or reject cookies

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the addresses on our Contact Us page. We will promptly correct any information found to be incorrect.